We ship with UPS and DPD from our warehouse in Berlin. All shipments are fully insured and trackable. Shipments in Europe usually in 3 days, world usually in 5 days.
Europe I (AT, BE, CZ, DK, FI, FR, HR, HU, IE, IT, LU, MT, NL, PO, PT, RO, SI, SK, ES, SE, UK)
Europe II (CY, BA, BY, EE, GR, LV, LT, MD, MK, MC, CS)
World I (CN, HK, IN, JA, AE, AD, GI, LI, NO, RU, SM, CH, UA, CA, MX, US)
World II (all other countries – contact us if your country is not selectable)
Want to collect your order in our store in Berlin? No problem!
- at the checkout select “Click+Collect”
- you can collect your order from the store during the opening times two days after your order
- just show us your order confirmation email and an ID card
If you’re not happy with your ordered items or they do not fit you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty (See Sustainability for more).
You can also simply bring them into the store.
If you do send by mail, we advise you to do so with a service that provides tracking, proof of delivery and/or purchase shipping insurance.
After receiving your return, we will refund the amount paid for the returned items to your original payment method (PayPal/credit card).
If you return your complete order, we refund the shipping costs that you paid. If your order was applicable for free shipping and you return part of your order resulting in the remaining order not being applicable for free shipping anymore, we reserve the right to subtract shipping costs from your reimbursement.
Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.
Send returns to:
10827 Berlin, Germany
*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using the original carrier to send us your return