Shipping

We ship with UPS from our warehouse in Berlin. All shipments are fully insured and trackable. Shipments in Europe usually in 3 days, world usually in 5 days.

GERMANY 4,90€ from 70€
EUROPE I 9,80€ from 175€
EUROPE II 14,00€ from 200€
WORLD I 22,00€ from 275€
WORLD II 29,00€ from 350€

Europe I (AT, BE, CZ, FR, HR, IE, IT, LU, MT, NL, PO, ES, SE, UK)
Europe II (CY, BA, BY, DK, EE, FI, GR, HU, LV, LT, MD, MK, MC, PT, RO, SI, SK,CS)
World I (CN, HK, IN, JA, AE, AD, GI, LI, NO, RU, SM, CH, UA, CA, MX, US)
World II (all other countries – contact us if your country is not selectable)

Click+Collect

Want to collect your order in our store in Berlin? No problem!

  • at the checkout select “Click+Collect” – costs just 1€
  • usually you can collect within 2 days
  • when you receive a “shipping confirmation”, we’ve packed your order in the warehouse. Our store team will inform you again when the order has arrived and is ready for collection. You can also call +49 30 817 26 803 or write store@monkind.com to check!)
  • just show us your order confirmation email and an ID card

Returns

If you’re not happy with your ordered items or they do not fit you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty (See Sustainability for more).

You can also simply bring them into our store to exchange and/or receive a refund. Refunds will not be paid out in the store, rather via the original payment method (PayPal, credit card, etc.).

If you do send by mail, we advise you to do so with a service that provides tracking, proof of delivery and/or purchase shipping insurance.

In the past we’ve often had problems with DHL, even though we’re very easy to find (google us!) All other carriers deliver without problems to us. If you do choose to use DHL, and your return is sent back to you, then you have to claim your return shipping costs back with DHL. We take no responsibility for this. You can make a complaint with DHL and ask for your money back. Write to them here (send to both addresses!): impressum.paket@dhl.com and sendungsstatusnolp@deutschepost.de

WE ADVISE YOU NOT TO USE DHL FOR YOUR RETURNS!

After receiving your return, we will refund the amount paid for the returned items to your original payment method (PayPal/credit card).

If you return your complete order, we refund the shipping costs that you paid. If your order was applicable for free shipping and you return part of your order resulting in the remaining order not being applicable for free shipping, we reserve the right to subtract shipping costs from your reimbursement.

Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.

Send returns to:

MONKIND (Returns)
Crellestr. 3/4
10827 Berlin, Germany

PERSÖNLICHES RETOURNIEREN IM LADEN IN SCHÖNEBERG IST AUCH MÖGLICH!

*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using UPS to send us your return

If you’d like to return something you purchased in our store in Berlin, please note it’s only possible for us to offer you another item(s) or issue a voucher for use in the store or online.

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