We ship with UPS or GLS from our warehouse in Berlin. All shipments are fully insured and trackable. Shipments in Europe usually in 3 days, world usually in 5 days. Under certain circumstances we can ship to Packstation, Post Offices or other automated parcel collection services. Please contact us about this before ordering!
Europe I (AT, BE, CZ, DK, FR, IT, LU, NL)
Europe II (CY, BA, BY, EE, ES, FI, GR, HU, LV, LT, MD, MK, MC, PT, RO, SI, SK,CS, PL, SE, HR)
World I (CH, NO, CN, HK, IN, JA, AE, AD, GI, LI, RU, SM, UA, CA, AU, NZ, MX, US)
World II (all other countries – contact us if your country is not selectable)
Want to collect your order in our store in Berlin? No problem!
- at the checkout select “Click+Collect” – it costs nothing!
- usually you can collect within 2 days
- when you receive a “shipping confirmation”, it means it’s ready to collect! You can also call +49 30 817 26 803 or write email@example.com to check.
- just show us your order confirmation email and an ID card
- at the moment, as our store is not allowed to be open, you can only collect on Tuesdays, Wednesday and Fridays between 10-13h
If you’re not happy with your ordered items or they do not fit you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty (See Sustainability for for why we do this).
You can also save the postage and hand in or exchange your return at our store. However, refunds will not be paid out in the store, rather via the original online payment method (PayPal, credit card, etc.).
If you do send by mail, we advise you to do so with a service that provides tracking, proof of delivery and/or purchase shipping insurance.
After receiving your return, we will refund the amount paid for the returned items to your original payment method.
If you return your complete order, we refund the shipping costs that you paid. If your order was applicable for free shipping and you return part of your order resulting in the remaining order not being applicable for free shipping, we reserve the right to subtract shipping costs from your reimbursement.
Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.
Send returns to:
10827 Berlin, Germany
*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using the original carrier to return.
If you’d like to return something you purchased in our store in Berlin, please note it’s only possible for us to offer you other items or issue a voucher for use in the store or online.